Greg Oliver is one of the finest consultants I have been privileged to work with on a major project. He worked with us as opposed to requiring us to use a rigid methodology. He truly listened to my staff and to me and then worked with us to address those specific needs within the context of the consulting engagement. He actually rolled up his sleeves and worked with us, often late into the night to meet our institutional deadlines and presentations. When not on site he was always available by phone or email. I highly recommend him to anyone considering his firm.
Sharon Coulter James, -Sr. Vice President
University of North Carolina Hospitals
As CFO for a large academic medical center I understand the significance of the Case Management function to the revenue cycle as well as excellent patient care. We recognized that our Case Management function needed improvement and brought in an outside consultant to help accelerate the pace of change. We selected Melissa Richer as our consultant and she came to us with a positive attitude, a great deal of enthusiasm and substantial expertise. Her "can do" approach and enthusiasm is infectious and she soon gained the confidence of her Case Management colleagues, peers across the organization and the senior management team. She initiated a spirit of cooperation and collaboration in her interaction with patients, nurses on the floor and physicians that quickly netted financial improvement, lower lengths of stay and, more importantly, better patient care. Melissa instilled a sense of pride and accomplishment among the Case Management team that had been lacking for many years, and they sincerely appreciated the knowledge, skill and expertise she shared with them. I would highly recommend Melissa to any hospital that is looking for a highly effective, self-motivated leader who is able to move Case Management to the next level.
Larry J. Ragel, Chief Financial Officer, St. John\'s Hospital, Springfield, Illinois